Hotel Hacienda

Overhauled kitchen, bars, menus, costing, supplier base, staff training, and rolled out kitchen-display systems with labour-scheduling analytics.

Cut food cost % by 20 pts and lifted F&B gross profit by 36%.

Modernised guestrooms, public areas, and back-of-house infrastructure while preserving colonial architecture and gardens.

Increased Net Operating Income by 18% and guest satisfaction by 22 points following a strategic property remodel.

Implemented QuoHotel on Microsoft Navision to centralize reservations, billing, inventory, and reporting—eliminating data silos and manual reconciliation across departments.

Reduced time spent on daily data syncing and reporting by 75%, freeing up staff capacity and increasing accuracy.

Redesigned the quoting process to cut response time by automating client data retrieval and quote generation, while integrating pre-arrival comms and service ticketing.

Reduced quote turnaround time by 70%, enabling faster bookings and improved guest experience.

Enabled a 17.9% reduction in labor costs by restructuring the organization and automating key workflows; eliminated inefficiencies while preserving service levels.

Lowered labor expenditure through smarter structure and tech-driven execution.

Launched a new visual identity and multilingual website bundling rooms, spa, golf, meetings, and sustainability credentials.

Boosted direct-booking enquiries by 68%.

Quarterly anonymous surveys across rooms, F&B, and maintenance staff covering morale, safety, and facilities.

Raised engagement score by 14 pts and trimmed voluntary turnover by 6%.

Rolled out Google Workspace then Microsoft 365 with Azure AD/MFA across all departments.

Saved ~3 hr/employee/week and cut phishing incidents 80%.

Standardised Microsoft Teams channels, replacing WhatsApp chaos and reducing in-person briefings.

Cut manager meeting time 25%.

Implemented Workbeat HRIS with biometric time clocks and Power BI dashboards for payroll and scheduling.

Dropped payroll processing time 60%.

Unified HR, training, and safety data into self-service Power BI dashboards.

Eliminated 90% of ad-hoc report requests.

Deployed multilingual chatbots and iPad surveys across rooms, restaurants, and spa; piped data to BI dashboards.

Improved Net Promoter Score by 13 pts in six months.

Expanded biometric gates, license-plate recognition, and panic buttons integrated with Genetec PSIM.

Lowered security incidents 55% and reduced insurance premiums 9%.

Installed Unifi Wi-Fi across guest areas, conference centre, and gardens, supporting IoT sensors and mobile ordering.

Achieved 99.6% uptime and enabled mobile F&B sales that added 6% to ancillary revenue.